This privacy notice will explain about the personal data we collect about you when you first have contact with us.
It will also explain how we handle and store your data, keeping it safe.
The law on data protection states different reasons for which we may collect and process your personal data.
WHY DO WE COLLECT YOUR DATA AND CONSENT
We collect and process your data to meet mandatory requirements regarding medical notes.
We also collect data to assist in the administration of our business to provide you with an efficient service. We use your contact details for the purpose of appointment scheduling and to update you on information regarding the services we offer.
Consent will need to be given in order to carry out any assessment or treatment and a new patient registration form will be completed at your initial consultation.
HOW DO WE COLLECT YOUR DATA AND WHAT DATA DO WE COLLECT
We collect data from you when you share information with us by booking an appointment. This data is important for making, rescheduling and cancelling appointments.
Further data is collected at an initial consultation, this data is kept in paper form and will include your Surname, DOB, Address, Postcode, Phone Number, Email Address, GP details and Physical Health Condition.
All data kept in paper form is filed securely in a locked container and all personal data kept online is password protected.
We collect data when you interact with us through email, text message or social media with all devices and social media apps being password protected.
WHEN WILL WE SHARE YOUR DATA
We will never share your data.
KNOW YOUR RIGHTS
You have rights regarding your personal data which includes seeing what data we hold and updating your information.
You can access your personal data we hold about you free of charge. We will need a written request for this and proof of ID.
The 30-day time frame for us processing your request starts from the day on which we receive your proof of ID.
You can ask us to correct any personal data that is out of date or incorrect.
You can request that we stop using your personal data for direct marketing.
These requests can be made at any time.
Where you have given consent to use personal data you have the right to change your mind at any time.
WHEN DO WE COLLECT YOUR PERSONAL DATA
HOW LONG DO WE KEEP YOUR PERSONAL DATA
We may keep your data for 8 years after the conclusion of treatment or if a young person it will be retained until your 25th birthday or 26th if 17 at the conclusion of treatment.
Any pregnant lady your details will be kept until the 21st birthday of your child. This is a legal requirement for medical records.
You have the right to stop the use of your personal data for any marketing activity and we will always comply with your request.
CONTACTING THE REGULATOR
If you feel your data has not been handled correctly or any requests regarding your data have not been met adequately you have the right to make a complaint to the Information Commissioner’s Office.
We hope this privacy notice has been clear in explaining the way we handle your data and the rights you have to control it.
If you have any further questions, please contact us by email.